Refund policy
Custom-printed items
Custom-printed items cannot be returned or exchanged for a change of mind or an incorrect size chosen by the customer. If your order arrives damaged, defective, or materially different from the approved order or design, contact Killer Print within 7 days of delivery with your order number, a description of the problem, and photos.
Email tommy@killerprint.shop or call 505-629-7658. We will review the issue and arrange the appropriate remedy. Contact us before sending anything back. We will provide return or reprint instructions after reviewing your request; do not send items to a business address without authorization.
Cancellations and changes
Contact us promptly to request cancellation. A custom order can be canceled and refunded before artwork approval, garment ordering, or production begins. Once any of these steps has occurred, customer-requested cancellation or changes may no longer be possible and the custom order is not refundable for a change of mind.
This restriction does not remove your rights when an order is damaged, defective, materially different from the approved order, or when a cancellation or refund is required by applicable law, including applicable shipment-delay requirements.
Other items and questions
For questions about an item that is not custom printed, contact us before purchase or return so we can confirm the terms for that item. This policy does not limit rights that cannot lawfully be excluded.